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At Dearvalemx.com we are happy to accept returns within 14 days of receiving your order. We will refund the credits into your account and you will be able to spend them again on Dearvalemx.com' products. Cosmetic products have to be returned unopened and clothing needs to be returned with no signs of usage. Please don't hesitate to contact our customer service if you need any assistance - We are ready to help!